Book 2
Venue Setup Guide
From application to daily operations, in 10 steps.
In this book
1
Apply
Submit your company application at /for/attractions-and-resorts.
What to prepare
- Company registration document (PDF)
- List of venues you currently operate at
- Rough estimate: how many guests/day, existing sales volume
- • Company name, country, number of venues, expected volume
- • Contract term preference (annual minimum)
- • Commission structure you're used to (we'll match or beat)
- • Primary contact (CEO or Ops Manager)
2
Onboarding call
30-60 min Zoom with Fotiqo's onboarding team to confirm fit and customize your setup.
What to prepare
- Finalized list of destinations with addresses
- Proposed pricing per destination (per photo, per package)
- Primary contacts at each venue (GM or Operations)
- • Confirm destinations + locations per venue
- • Pricing per destination (we can model commission vs flat rent)
- • Staff list and who owns what role (CEO, Ops Manager, Supervisor)
- • Kiosk hardware needs per venue
3
Account setup
CEO creates the company account and adds destinations/locations.
- • CEO signs up at /signup with VENUE_COMPANY org type
- • Adds each destination with address, currency, tax rate, country
- • Configures commission rates per destination (can differ)
- • Enables face-recognition, QR wristbands, or kiosk ID per venue
4
Staff setup
Add photographers, sales staff, receptionists. Assign PINs and roles.
What to prepare
- Staff roster (name, email, phone, role)
- Salary + commission rates per role
- • Bulk CSV import or individual add
- • Each staff member gets a role: Photographer, Sales, Receptionist, Supervisor, Ops Manager
- • PIN code for kiosk/cash operations (4-digit, rotated quarterly)
- • Assign to destinations (can work multiple)
- • Set base salary + commission % per role
5
Kiosk setup
Hardware + software for each venue's kiosk.
What to prepare
- iPad + Stripe Terminal ordered
- Venue Wi-Fi credentials
- • Hardware: iPad Pro (or Windows touchscreen), Stripe Terminal card reader, optional printer
- • Software: Install the Fotiqo Kiosk app from the App Store (or web-app for Windows)
- • Connect to venue Wi-Fi (offline-first: works without internet, syncs when online)
- • Pair kiosk to destination in admin dashboard
- • Test: photo browse, selfie match, Stripe payment, cash payment
6
Pricing setup
Configure per-photo, per-package, and happy-hour pricing.
- • Per-photo: $10/€8 typical
- • Packages: 10-photo bundle, full-album, digital-only, unlimited digital pass
- • Happy hour: discount applied to specific time windows (e.g., 8-10pm = 20% off)
- • Abandoned-cart discount: 15% after 3 days if guest viewed but didn't buy
- • 7-day sweep-up: 50% off remaining photos if guest bought partial
7
Branding
Upload company logo + colors (white-label).
- • Primary brand color, secondary color
- • Logo (light + dark variants)
- • Favicon
- • Hide 'Powered by Fotiqo' on Enterprise tier
- • Custom domain for your portal (optional — e.g., photos.pixelholiday.com)
8
Training
Fotiqo Academy + live training for your staff.
- • Academy: 2h online course — required for all staff before go-live
- • Modules: Kiosk operation, upload workflow, customer ID, cash + Stripe Terminal, safety & GDPR
- • Quiz after each module (must pass 80% to unlock go-live)
- • Photographer-specific: SD-card upload, face tagging, shooting for sale (angles, poses)
- • Supervisor-specific: shift handoff, cash reconciliation, commission review
- • Live training: 2h onsite at each venue before opening
9
Go-live checklist
Test everything end-to-end before taking a single real guest.
- • Photographer uploads 10 test photos → appear in gallery
- • Kiosk: run 3 test sales (Stripe + cash + Stripe Terminal)
- • Commission: verify photographer + hotel + Fotiqo splits
- • Face-recognition: test with 3 staff selfies → gallery matches
- • WhatsApp delivery: test message arrives and gallery link works
- • Nightly sync: trigger manual sync and confirm cloud dashboard updates
10
Daily operations
Day-to-day flow once live.
- • Morning: Supervisor checks yesterday's sales + commission in dashboard
- • Shift start: each photographer signs in at kiosk with PIN
- • During shift: photos upload automatically from SD/Wi-Fi camera
- • Evening close: supervisor reconciles cash drawer, confirms totals
- • Night: 7-day sweep-up emails go out automatically
- • Weekly: payroll + commission review by CEO/Ops Manager
- • Monthly: B2B photo barter delivery to partner hotels (10 free hi-res photos for their marketing)